Hi, I’m Kristy 👋
Strategist. Designer. Team builder. Believer in clarity, creativity, and delivery.
I work at the intersection of human-centred design, digital strategy, and product delivery - helping teams and organisations navigate complexity, find focus, and build things that actually matter.
Over the past 20+ years, I’ve led design and strategy teams across industries like mining, government, finance, tourism, and tech - delivering everything from service blueprints and customer journeys to AI-powered tools and product roadmaps. I’ve worked with everyone from frontline workers to C-suites, and I love the challenge of connecting ideas to outcomes.
I’m also passionate about building capability - whether it’s shaping new offerings, coaching designers, or uplifting the strategic maturity of teams. I’ve led strategy, design, and data practices, and I thrive in roles that combine big-picture thinking with practical delivery.
If you’re curious about what I do or want to see how I work, you’ll find a few of my favourite projects here. Thanks for stopping by.
Highlighted Moments
-
My Process
I use a human-centred, Quadruple Diamond methodology to solve complex challenges. My process involves deep exploration, collaborative ideation, rigorous validation, and strategic delivery. By creating detailed roadmaps and actionable insights, I ensure solutions are impactful, feasible, and aligned with clients' goals, fostering successful outcomes and meaningful change.
-
Leadership & Support
I'm a big believer that a good culture doesn't happen through passive leadership. I work hard and hustle to ensure the people in my care are looked after. My approach includes creating a fun and engaging environment, providing mentoring and support, and constantly seeking opportunities for their career progression while empowering them to take control of their own careers.
-
Case Studies
Check out how the magic happens….spoilers, it is not by accident. Each of my case studies showcases the extensive exploration and refinement behind my innovative solutions. Dive into detailed accounts of how I navigate complex challenges, employ rigorous methodologies, and achieve impactful results. Discover the stories behind my success and the strategic processes that drive meaningful change.
-
Thought Leadership
I have a lot of opinions, and I love to share them. As a passionate thought leader, I frequently speak at conferences, write blogs, and engage in discussions about the future of design and strategy. Through these platforms, I share my expertise, innovative ideas, and industry insights, fostering a community of continuous learning and collaboration.